Privacy Policy

Introduction

Studio Redmonkey (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your information when you access our website, purchase products, or interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

1. Information We Collect

We collect information to provide, improve, and secure our services. The information we collect falls into two categories:

1.1 Personal Information (Information You Provide)

We collect personal information when you:

• Contact us through forms or email
• Subscribe to newsletters or updates
• Make a purchase
• Create an account (if applicable)
• Participate in contests, surveys, or community activities

Personal information may include:

• Full name
• Email address
• Phone number
• Billing/payment information (processed securely through trusted third-party providers)
• Shipping address
• Username & password (for accounts)
• Age or date of birth (for age verification)
• Any other data you voluntarily provide

Payment Security:

We do not store credit card or sensitive financial information. All payments are processed securely through third-party gateways.

1.2 Non-Personal Information (Automatically Collected)

When browsing our site, we automatically collect:

• Device information (OS, device type, resolution)
• Browser type & version
• IP address & approximate location
• Usage data (pages visited, time on page, clicks)
• Cookies & tracking data (see Section 7)

This helps us improve performance, security, and user experience.

2. How We Use Your Information

We use your information for legitimate business purposes.

Service Delivery

• Processing orders & payments
• Delivering digital or physical content
• Managing accounts & providing support

Communication

• Order confirmations & updates
• Responding to inquiries
• Sending newsletters or promotions (only if you opt-in)
• Sharing important policy or service updates

Business Operations & Improvement

• Enhancing website performance
• Conducting analytics & research
• Preventing fraud and ensuring security
• Enforcing our Terms & Conditions

Legal Compliance

• Complying with applicable laws
• Responding to official legal requests
• Protecting rights and resolving disputes

We Do NOT:

• Sell or rent your data
• Use your data for harmful automated profiling
• Send marketing without consent

3. Legal Basis for Processing

Depending on your location, we process your data based on:

• Consent (e.g., newsletter signup)
• Contract necessity (fulfilling an order)
• Legitimate interests (service improvement, analytics, fraud prevention)
• Legal obligations (tax, accounting, regulatory requirements)

You may withdraw consent anytime.

4. How We Protect Your Information

We use industry-standard security practices:

• SSL/TLS encrypted payment processing
• Secure servers & controlled access
• Strong authentication & authorization
• Regular security monitoring
• Encrypted data transmission via HTTPS

Note: No method of transmission is 100% secure, but we continually improve our safeguards.

5. Data Breach Notification

If a data breach occurs:

• We will promptly investigate
• Notify affected users & authorities as required
• Take steps to prevent future incidents

6. Sharing & Disclosure of Information

We do not sell your data. We share information only in these cases:

6.1 Trusted Service Providers

These may include:

• Payment processors (bKash, Nagad, Stripe, SSLCommerz, PayPal, etc.)
• Delivery/shipping partners
• Cloud hosting companies
• Email service providers
• Analytics tools (Google Analytics)
• Content delivery networks (CDNs)

All partners are contractually required to:

• Use data only for assigned tasks
• Protect your information
• Avoid unauthorized disclosure

6.2 Legal Requirements

We may share data when:

• Required by law, legal process, or authorities
• Necessary to enforce our Terms
• Necessary to prevent fraud or protect users

6.3 Business Transfers

In case of a merger, acquisition, or restructuring, your data may be transferred. You will be notified of any major changes.

7. Cookies & Tracking Technologies

We use cookies to:

• Enable essential site functions
• Enhance user experience
• Perform analytics
• Remember preferences
• Support marketing or personalization

Types of cookies we use:

• Session cookies
• Persistent cookies
• First-party cookies
• Third-party cookies (e.g., Google Analytics)

Cookie Consent

A banner allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customize preferences

Your Choices

You can disable cookies in your browser settings, but some features may not function properly.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Withdraw consent
• Opt-out of marketing
• Request data portability

Contact: hello.studioredmonkey@gmail.com

We respond within 30 days.

9. Data Retention

We retain data based on:

Retention Periods

• Account data: while account is active
• Purchase records: 6 years (legal compliance)
• Marketing data: until you unsubscribe
• Analytics data: up to 26 months

If you delete your account, we remove personal data within 60 days unless retention is legally required.

10. Children’s Privacy

• We do not knowingly collect data from children under 13
• If discovered, we delete such data promptly
• Parents may contact us for removal requests

11. Third-Party Links

We link to external sites (e.g., YouTube, Facebook, Instagram).

• We are not responsible for their content or privacy practices.

We encourage you to review their privacy policies.

12. International Data Transfers

If you access our site from outside Bangladesh:

• Your data may be transferred to Bangladesh or other countries
• Safeguards such as Standard Contractual Clauses are used when required
• All transfers comply with this Privacy Policy

13. Changes to This Privacy Policy

We may update this policy to reflect:

• Legal requirements
• Service changes
• Internal improvements

Updates take effect immediately upon posting.

The “Last Updated” date will be revised accordingly.

14. Contact Information & Data Protection Officer

For questions or rights requests: